RETURNS & EXCHANGES

Our mission at oofous.sale is to make yOO feel better! If you aren’t quite feeling the OO and need to make a return or exchange, please follow the instructions below. Whether you purchased your oofous.sale in-store, online or at an event, you may return or exchange them as follows: 

IF PUCHASED AT oofous.sale:

  • We offer free returns and exchanges within 30 days of the purchase date if you are not completely satisfied with your oofous.sale.
  • Items marked as Final Sale are not eligible for returns or exchanges.
  • Apparel items such as clothing and hats must be unworn and unwashed, with hang tags attached. They must be in the original received condition in order to qualify for a refund or exchange.
  • Once your return has been sent back and processed by our team, you will receive an email notification with confirmation of your refund or new exchange order. 
  • If exchanging for a new item, shop our website with your return value credit. If your new order is less expensive than your original purchase we will refund you the difference. If your new order is more expensive than your original purchase, you will be prompted to enter your payment information in the secure checkout section and will be charged when your RMA is approved.
  • 1- and 2-day shipping charges are non-refundable unless delayed by the carrier. 
  • oofous.sale is not responsible for any non-oofous.sale merchandise returned to our facility.
  • Returns cannot be mailed to our warehouse without prior approval through the returns process outlined below.oofous.sale is not responsible for any shipping charges or lost items that occur as a result of customers not following procedures outlined in policy instructions
  • Orders purchased from our Meta stores on Facebook or Instagram are eligible for free returns and free even exchanges following the return instructions below.

HOW TO START YOUR RETURN OR EXCHANGE FOR YOUR oofous.sale ORDER:

Looking to start a return or exchange? Our online returns system allows you to start your return or exchange at your convenience. Just visit oofous.sale/return and follow these steps to get started: 

  • Enter your oofous.sale order number. This number will be seven digits long and can be found in any of your order emails, or on the packing slip included in your shipment.
  • Enter the email used to place the order on oofous.sale, or phone number entered at checkout, or the zip code to which the order was shipped..
  • Select the item you would like to ship back to us. Item unable to be selected? It’s possible the return window has ended or there may be a return in progress for your item already. If you believe this is an error please contact our Customer Care team for personal assistance.
  • Select your exchange item or opt for a refund back to the card used for purchase.
  • If exchanging for a new item, shop our website with your return value credit. If your new order is less expensive than your original purchase we will refund you the difference when your order is processed. If your new order is more expensive than your original purchase, you will be prompted to enter your payment information in the secure checkout section and will be charged when your exchange is processed. 
  • Select return shipment method. To return via mail, select the Box and Ship It method to create a prepaid return shipping label and packing slip to print, package, and drop off at the carrier location for return shipping. To return package-free at a return bar, select Drop Off at a Happy Returns Location to generate your QR code to return in person at any Happy Returns location. 
  • Review your information to confirm your returning items, shipping address, contact information, and payment information as applicable. Read and accept terms listed, then click the Submit Return button to send your Return Request to our team.
  • If your return request is approved automatically, you will see a return status page with information on next steps to return your original order and continue the remainder of the returns process. If your return has an item or detail that requires a quick check from our team, we will follow up with approval or next steps as soon as we get a chance to review it.
  • Return your items through the method chosen in the returns process described above. If you need to make an adjustment to your return method, you must contact our team prior to dropping off your return.
  • Your return or exchange will be completed by our team as soon as your RMA has been processed. Once complete, you’ll receive an email with details of your refund or new order.

RETURN POLICY FOR APPAREL ITEMS

To be eligible for a return, apparel must be unworn and unwashed, with hang tags attached.  It must be in the original condition that you received it.